Wall printer service and support

During the 24-month warranty, you can count on a technician's free diagnosis and, if necessary, replacement parts and repairs. After the warranty period, you can continue to use our maintenance services.

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What does our support look like ?

We are always ready to help you. Already at the start you will receive a manual that will make your work easier. And if problems arise, we will quickly find the best solution - just give us some detailed information.

Technical chat

By establishing a partnership with us, you have access to a technical chat room where our technicians instantly answer our customers' questions.

Remote support

You can take advantage of 1-on-1 remote support with our technician, who, using Team Viewer, will diagnose the problem and can remotely fix it

Parts replacement

If the problem diagnosed by our technician requires replacement of the part, we will send it to you immediately and instruct you how to replace it.

Each community member receives a wall printers⁺ manual, which includes:

Service and support

Warranty service

To start, you get a 24-month warranty, which you can extend.

As part of the warranty service, you can count on the support of our technicians through technical chat, where we solve minor problems with the printer. If this does not help, our technicians will help you remotely, diagnosing the cause of the problem and solving it. If it is necessary to replace a part, we will immediately send it to you.

Do you have a problem with your device? Write to us!

Service and support

Technical support

Do you have a problem and need help? As part of our support, you have access to technical chat, which gives you the opportunity to get instant answers to your questions.

Whenever you need quick help you write in the chat and our technicians answer your question. We have both graphic designers and technicians on standby to help you immediately. so you are in constant contact

In addition, you get useful checklists that make it easy to do the most important things, such as preparing the print head or securing it after the job is done. You will easily learn from them what to pay special attention to, so the chance of making a mistake drops to a minimum.

In the price of the printer you will also get video instructions in Polish. The videos will help you learn how to use the printer faster and effectively use its capabilities from the very beginning.

Service and support

Device service

Service is always a quick online diagnosis by our technician. The repair usually takes a few minutes. If one part needs replacing, we always ship it to you within 24 hours to minimize the risk of downtime. The printer itself does not require special regular maintenance. All you have to do is take care of it in the way we indicated in the training and materials.

In case of problems, remember that we are the largest distributor and servicer of printers in Europe. We have a competent team of technicians to help you in any situation.

Service and support

Spare parts always at hand

You don't have to worry about breakdowns and outages. Within 24 hours, we will provide you with the replacement part you need and show you how to replace it, so you can maintain continuity in service. We are the only one in Europe to provide service, technical support and have all accessories, inks, or spare parts on site.

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Właściciel wall printers⁺ Rafał Wierzbicki

What they say about us

References

I made the decision to buy a printer from wall printers⁺ very quickly. It was an impulse, a stimulus that made me fall in love with the wall printing business at first sight. The processing of my order went very smoothly and the subsequent cooperation with the entire team of wall printers⁺ only confirmed that I made a good decision. Thanks to this printer, you can boldly enter the world of wall printing and provide a high-quality service. The invaluable help of the whole team allows you to feel safe at the beginning of this fascinating adventure…. I recommend cooperation with wall printers⁺ 😉
Tomasz Pasiciel
printed.co.uk
I recommend working with wall printers⁺, from the beginning hassle-free contact and answers to every question asked. The guys are trying to eliminate all kinds of printing problems, and a very important part of this is that they do the printing themselves, not just the distribution. As much as possible, they continue to improve the printer, thanks to a very good relationship with the manufacturer. I am very satisfied with the cooperation and heartily recommend both the printer and the cooperation with wall printers⁺.
Tomasz Szlachta
As a young company that we run at 18 years old, we decided to purchase a UV printer from wall printers⁺ to start our wall printing business. We are very pleased with both the quality of the printer and the support we received from wall printers⁺ at every stage. The device works as expected, and in case of malfunctions, the assistance from wall printers⁺ is immediate. Our business is growing rapidly, and we really appreciate the professional approach. Thank you!
James and Kacper
myprintwall.co.uk
I would like to express my satisfaction with the purchase and service of the wall printer from wall printers⁺. Special thanks go to Rafal and Matthew for their professionalism and commitment. The printer provides the highest quality prints, which allowed me to start a wall printing business, and then it became my hobby. After-sales service is also top-notch, and I can always count on full and prompt support. I highly recommend wall printers⁺.
mkwallprint.co.uk
Cooperation with wall printers⁺ is a pleasure, professional approach to the work and great knowledge of the profession, which makes me get an answer to every question. Very fast response to messages from the organizational as well as technical side. Super atmosphere, zero stress and very kind and patient employees during the training make the work a pleasure and a pleasant time spent. Providing images of wall printers⁺ designs for those starting out to showcase to a client is, in my opinion, a super offer and a very nice gesture on wall printers⁺ part.
Pawel Kiedrowski
Mr. Wand-Art
I decided to work with wall printers⁺ because of their experience in such a new and unique service in Poland. I think it’s easier to succeed in business if someone shows you the way, and that’s what wall printers⁺ does every day. Clear terms of cooperation, very good contact, as well as other positive feedback from wall printers⁺ customers solidified my conviction that this is the business for me. I think the best recommendation is the innovative service, thanks to which I collected 10 orders, even before receiving the printer.
Filip Zielinski
wallink.com.pl
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