Wall printer service and technical support
During the 24-month warranty, you can count on a technician's free diagnosis and, if necessary, replacement parts and repairs. After the warranty period, you can continue to use our maintenance services.
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What does our support look like?
We are always ready to help you. Already at the start you will receive a manual that will make your work easier. And if problems arise, we will quickly find the best solution - just give us some detailed information.
Technical chat
By establishing a partnership with us, you have access to a technical chat room where our technicians instantly answer our customers' questions.
Remote support
You can take advantage of 1-on-1 remote support with our technician, who, using Team Viewer, will diagnose the problem and can remotely fix it
Parts replacement
If the problem diagnosed by our technician requires replacement of the part, we will send it to you immediately and instruct you how to replace it.
Each community member receives a wall printers⁺ manual, which includes:
- video tutorials
- printing tips
- checklists
- answers to frequently asked questions
Service and support
Warranty service
To start, you get a 24-month warranty, which you can extend.
As part of the warranty service, you can count on the support of our technicians through technical chat, where we solve minor problems with the printer. If this does not help, our technicians will help you remotely, diagnosing the cause of the problem and solving it. If it is necessary to replace a part, we will immediately send it to you.
Service and support
Technical support
Are you experiencing difficulties and require assistance? As part of our support, you have access to technical chat, which allows you to receive immediate answers to your questions.
Whenever you need quick help, just write to us on chat and our technicians will answer your question. We have both graphic designers and technicians on standby who will help you immediately. So you are in constant contact.
Additionally, you receive useful checklists that assist you with the most important tasks, such as preparing the print head for printing or securing it after the job is done. They make it easy to learn what to pay special attention to, minimising the chance of making a mistake.
On top of that, the price of the printer also includes video instructions. The videos will help you learn how to use the printer faster and make effective use of its capabilities right from the start.
- Access to technical chat
- Specialists on standby
- Checklists for work
- Full step-by-step instructions
- Instructional video
- Support at every stage
Service and support
Device service
Service is always a quick online diagnosis by our technician. The repair usually takes a few minutes. If one part needs replacing, we always ship it to you within 24 hours to minimize the risk of downtime. The printer itself does not require special regular maintenance. All you have to do is take care of it in the way we indicated in the training and materials.
If you encounter any problems, remember that we are the largest distributor and maintainer of printers in Europe. We have a competent team of technicians who will help you in any situation.
Service and support
Spare parts always at hand
You don't have to worry about breakdowns and outages. Within 24 hours, we will provide you with the replacement part you need and show you how to replace it, so you can maintain continuity in service. We are the only one in Europe to provide service, technical support and have all accessories, inks, or spare parts on site.
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What they say about us
References
Mikołaj Przestrzelski
